Ghanshyam · WhatsApp

Which store sent this message?

Today both stores send from one WhatsApp number. The recipient cannot see which store sent a message. Below are 9 ways to fix the message and 4 new PDF designs. Select the options you want, then copy your choice at the bottom.

The problem today

  • Both stores send from the same number (+91 81410 12485). The supplier gets one chat that mixes both stores' messages.
  • The store name is in the middle of a sentence. The two names are almost the same: "Ghanshyam Drug House" and "Ghanshyam Medical Store".
  • WhatsApp shows the PDF only as an icon and its file name. There is no page preview, so the PDF design is not seen until the PDF is opened.
  • The PDF file name is PO-A-…pdf or PO-B-…pdf. "A" and "B" mean nothing to a supplier or a customer.
  • Both stores print the same phone numbers, so a reply or a call can go to the wrong store.
Store AGHANSHYAM DRUG HOUSEKankiya Plot, Satsung Hall, Jetpur
Store BGHANSHYAM MEDICAL STOREM G Road, Jetpur

What a supplier sees today

The options

You can combine options. Options 1 and 3 change who sends. Options 2, 4, 6, 8 and 9 change the message. Options 5 and 7 change the PDF.

STRONGEST

1A separate WhatsApp number for each store

Add a second number to the same Infocado WA workspace. Each store gets its own name and profile photo. The recipient sees two different chats.

No app code changeNeeds a second phone numberMeta display-name approvalReplies go to the right store

Supplier's chat list

DH
MS
CP

Customer's refill reminder

Notes

  • The app already reads INFOCADO_WA_PHONE_NUMBER_ID from each store's .env. Store B only needs the new number's ID.
  • The clearest result. It also fixes replies: a reply reaches the store that sent the message.
  • Needs a SIM that is not used in the normal WhatsApp app.
  • The new number starts with a low daily limit (Meta raises it with use).
BEST WITH ONE NUMBER

2Store name and area as the first line

Change the 3 templates so the message starts with a bold store line. The recipient sees the store before anything else, also in the notification.

New templates: Meta approval (about 1 day)Small code changeWorks with one number

Store A purchase order

Store B medicine arrival

Notes

  • Create new templates (for example purchase_order_v2) and switch the app after approval. The old ones keep working until then.
  • The store line is a template value, so the same template serves both stores.
  • The text-only template can also use a header with the store name. Templates with a PDF header cannot, so the first body line is used for all three.

3Separate templates for each store, with a call button

Each store gets its own approved templates. The store name and address are fixed text, and a "Call" button dials that store's own phone.

6 templates instead of 3Meta approvalEach store needs its own phone numberStore name cannot be wrong

Store A purchase_order_drug_house

Store B purchase_order_medical_store

Notes

  • The call button only helps if each store has a different phone. Today both print 9879196620 / 9724309395.
  • Every wording change must be made twice and approved twice.
  • Still one chat for both stores.
QUICK WIN · TODAY

4Add the area to the store name

Keep the current templates. Send "Ghanshyam Drug House (Kankiya Plot)" and "Ghanshyam Medical Store (M G Road)" as the store name value.

No template approvalTiny code or settings changeName stays in the middle or end of the text

Store A purchase order

Store B refill reminder (last line)

Notes

  • Can be done in Settings today, but the same name then also prints on bills. A small code change can add the area only for WhatsApp.
  • Helps, but the recipient still has to read the whole message.
  • A short 2-word name also helps: "Drug House" and "Medical Store" differ more than the full names.
QUICK WIN · TODAY

5Store name in the PDF file name

The file name shows on the document bubble, in the chat list and in the supplier's downloads folder. Name the file after the store instead of "A" or "B".

No template approvalSmall code changeHelps after download too

Store A purchase order

Store B refill reminder

Notes

  • Applies to the purchase order and the refill reminder (both send a PDF). The arrival message has no PDF.
  • The PO number stays the same, so nothing changes in the books.

6A fixed colour tag for each store

Give each store one colour and use it everywhere: a coloured symbol in the message (🔵 / 🟠), the PDF colour (option 7) and the profile photo (option 1).

Recognised without readingBest combined with option 2 or 4Recipients must learn the colours

Store A

Store B

Notes

  • WhatsApp cannot colour text. Only the emoji has colour; the band in this mock is for illustration.
  • Emoji in a template value are allowed, so this needs no extra approval on top of option 2 or 4.

7A store-branded PDF

Give each store's PDF its own colour band and a large branch line ("M G Road branch") under the name. Optionally add each store's logo.

No template approvalVisible when opened and on paperRecipient must open the PDF

Store A PO PDF

GHANSHYAM DRUG HOUSEPURCHASE ORDER
Kankiya Plot branch, Jetpur
Ph.: 9879196620 · GSTIN 24AAPPV8484N1ZI

Store B PO PDF

GHANSHYAM MEDICAL STOREPURCHASE ORDER
M G Road branch, Jetpur
Ph.: 9879196620 · GSTIN 24AAPPV8521N1ZW

Notes

  • WhatsApp shows no page preview for our PDFs (see your screenshot), so this only helps after the PDF is opened.
  • See "New PDF designs" below for 4 full designs.

8The store's own contact line in the message

End each message with "Call or visit: Ghanshyam Medical Store, M G Road – 98xxxxxxxx". The recipient knows which store to call and where to go.

Template change: Meta approvalEach store needs its own phoneFixes "who do I call?"

Store B medicine arrival

Store A purchase order

Notes

  • Can be added in the same template change as option 2, so there is only one approval round.
  • Template footers cannot hold values, so the line goes at the end of the body.

9A store picture as the message header

WhatsApp shows pictures large, directly in the chat. A template can start with a picture: each store sends its own banner (logo, name, area, colour).

Seen before any text is readTemplate change: Meta approvalA message has only one header: picture or PDF

Store A medicine arrival

Store B medicine arrival

Notes

  • Fits the medicine arrival message directly, because it has no PDF today.
  • The PO and the refill reminder already use the header for the PDF. For them, the app could send a picture of the PDF page instead of the PDF, but suppliers and customers would then get no PDF file.
  • The banner picture is one fixed image per store, made once.

New PDF designs

The PDF is made by our own code, so a new PDF design needs no Meta approval. Important: in the chat, WhatsApp shows our PDF only as an icon and the file name, with no page preview. So a PDF design helps only after the recipient opens the PDF, and on paper. The file name (option 5) is what everyone sees first. Each design shows the chat bubble and the opened page. Click a page to enlarge it.

P0Today's PDF, for comparison

The top line is "PURCHASE ORDER" for both stores. The store name is a normal-size line under it. Both previews look the same.

Notes

  • Black and white only, same layout for both stores.
  • The bill PDF in the refill reminder has the same problem: same layout, only the name text differs.

P1Colour band and branch line

The smallest change. A thin colour band at the top, the store name first in the store colour, and the branch name under it.

Small changeLittle inkColour is the only strong difference

Notes

  • On a black-and-white printer both bands print grey; the branch line still differs.
MOST EYE-CATCHING

P2Coloured letterhead block

A solid header in the store colour, with the store name in large white letters and a branch label. The table header uses the same colour.

Clear at a glance when openedUses a lot of ink when printedNo logo needed

Notes

  • Best for PDFs that are only sent on WhatsApp.
  • For printed bills, use a lighter version (P1 or P3), or use this design only for the WhatsApp copy.
RECOMMENDED

P3Store monogram letterhead

A square mark with different letters for each store ("DH" and "MS"), the name in the store colour, and a colour rule. Later you can replace the mark with a real logo.

Differs in letters, not only colourWorks in black and whiteModerate ink

Notes

  • The mark is drawn by the code, so no image file is needed. A real logo PNG can replace it later.
  • Good for both the PO and the bill.

P4Branch badge and watermark

Black and white only. A boxed badge at the top right says which branch sent it, and a faint watermark crosses the page.

Any printerHard to miss on paperLess eye-catching on screen

Notes

  • The badge can also be added to P1, P2 or P3.
  • The watermark is very light so it does not hide the medicine names.

Notes for all PDF designs

  • Which PDFs: the purchase order and the bill in the refill reminder. The same header can also go on printed bills and return slips.
  • WhatsApp-only copy: the refill reminder makes its bill PDF when it sends. So it can use a colour design while the printed bill stays black and white.
  • Combine with option 5: the PDF design is seen only after opening. The store name in the file name is seen in the chat itself.

Side by side

OptionHow clearEffortMeta approvalNeeds
1 Separate number●●●●●Setup onlyDisplay nameSecond SIM, Infocado WA setup
2 Store first line●●●●●SmallYes, 3 new templates—
3 Templates per store●●●●●MediumYes, 6 templatesSeparate store phones
4 Area in store name●●●●●TinyNo—
5 Store in file name●●●●●SmallNo—
6 Colour tag●●●●●Tiny (with 2 or 4)No extra—
7 Branded PDF●●●●●SmallNoOptional logos
8 Contact line●●●●●Small (with 2)Yes (with 2)Separate store phones
9 Store picture header●●●●●MediumYes2 store pictures
P1 PDF colour band●●●●●SmallNo—
P2 PDF letterhead block●●●●●SmallNoColour printer for paper copies
P3 PDF monogram●●●●●SmallNoOptional real logos
P4 PDF badge + watermark●●●●●SmallNo—

My recommendation

  1. Now, no approval: options 4 + 5 and PDF design P3. The store shows in the text, in the file name and on the opened PDF. This can ship in the next release.
  2. This week: option 2 (with 6 if you like the colour symbols). The store is the first thing the recipient reads. One approval round of about 1 day.
  3. Best long term: option 1, if you can get a second number. Then each store has its own chat, name and photo, and replies reach the right store.

A PDF design (P1–P4) fits with any of these. Options 3 and 8 only make sense if each store gets its own phone number.

Your choice: Nothing selected yet